01Delivery Countries and Regions
We currently provide international delivery to European Union (EU) member states. Additional eligible destinations, if available for an order, are displayed at checkout.
Available destinations shown during checkout indicate where an order can be delivered.
02Preparing and Sending Orders
Normal order processing takes 1–3 business days. Orders are dispatched within 3 business days.
- Preparation Order processing: 1–3 business days.
- Hand-off Dispatch: within 3 business days.
- In transit Estimated transit: 7–15 business days after dispatch.
03Standard Delivery and Free Shipping
The charge for standard shipping is 6$ when the order total is below 50.
Orders reaching 50 qualify for free standard shipping.
04Carriers and Parcel Tracking
We may use DHL, UPS, FedEx, USPS or YunExpress, depending on destination, route and operational requirements. A specific carrier cannot be guaranteed for an individual purchase.
Tracking is included with every order. The tracking information is supplied after dispatch once relevant carrier data is available.
05Estimated Time in Transit
Estimated transit is 7–15 business days after dispatch. This is an indicative period only, not a guaranteed delivery date.
Delivery timing can vary by destination and by the carrier’s transport route.
06Circumstances That May Delay Delivery
Actual transit can be affected by destination, carrier operations, customs clearance, busy trading periods, weather, public holidays and other circumstances outside reasonable control.
These factors do not remove any mandatory legal obligation of the merchant.
07Change Requests Before and After Dispatch
If you need to cancel an order or change its delivery address, contact support@sewlune.com before dispatch.
After dispatch, cancellation is not guaranteed. An address change may also be unavailable or depend on the carrier’s procedures.
08Support for Missing Parcels
If the delivery seems lost, please contact support@sewlune.com. We will review the tracking information, investigate with the relevant carrier and, if necessary, request reasonable details about the delivery.
When the parcel is confirmed lost, we will provide an appropriate resolution through reshipment or refund. A customer is not required to bear the responsibility for a confirmed transport loss.
09International Taxes and Customs Charges
Displayed product prices include applicable taxes under the website’s pricing configuration. This does not mean all possible destination-country customs charges are prepaid.
For international deliveries, applicable customs duties, import charges and customs handling costs are paid by the customer unless mandatory law requires the merchant to bear them.
10Shipping Enquiries
For delivery destinations, parcel tracking, dispatch questions, cancellation or address-change assistance, contact support@sewlune.com.